If you have been affected by Phoenix pay system issues currently impacting Government of Canada employees and are having difficulties paying your student account, please contact Laura Wilson in the Student Accounts department (laura.wilson3@carleton.ca) as soon as possible. Carleton University will work with impacted students so as to limit the impact on their studies. To receive assistance, you will have to provide Carleton University with a letter from your employer confirming employment, explaining that you are impacted by Phoenix pay system issues, and estimating the amount of back-pay you are currently owed by the Government.

CU original post